Delivery information
For any products delivered outside of the EU, the 20% VAT will automatically be removed from the products when you reach the checkout. Please be aware that you as the customer will be responsible for paying customs duty/excise duty and/or import VAT that may arise at the delivery destination.
We just wanted to let everyone know that the website is continuing to operate following the current government's' guidelines.
All UK orders will be despatched by Royal Mail 48, unless it is a large order weighing more than 2kg which will be sent with a courier. We are operating Monday to Friday and hope to despatch orders promptly as usual but we are working with reduced staff so please allow extra time for your order to be despatched.
We do also offer a 'Next Working Day' service within the UK, which operates Monday to Friday. If an order is placed before 1pm, then your order will be delivered the following working day, subject to the normal operating standards of our couriers. Please be aware that if an order is placed on a Friday for this service, we cannot guarantee that your order will be delivered on a Saturday, and will more than likely be delivered the following Monday. Please contact info@penninesocks.com if you have any questions or queries regarding delivery.
All overseas orders will be despatched with our usual couriers as normal. At the moment all couriers are working as normal as long as local conditions allow.
There is no restrictions on the movement of goods currently.
We will update this message if that changes.
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UK
Royal Mail 48 - £3.95.
Next Working Day - If ordered before 1pm. - £7.50
FREE SHIPPING ON ORDERS OVER £35
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EU COUNTRIES
3-5 Working Days - £15.
FREE SHIPPING ON ORDERS OVER £200.
EU COUNTRIES:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
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NON EU / REST OF THE WORLD.
3-7 Working Days - £25.
Albania, Algeria, Andorra, Angola, Anguilla, Antigua, Argentina, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Canada, Canary Islands, Cayman Is, Caribbean, Central African Republic, Chad, Channel Islands, Chile, China, Cis, Colombia, Comoros Islands, Congo, Costa Rica, Croatia, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Fiji, French Guyana, Gabon, Gambia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guinea Bissau, Guinea Republic, Guyana, Haiti, Honduras, Hong Kong, Iceland, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritius, Mexico, Monaco, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nevis, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Reunion Islands, Romania, Russia, Rwanda, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, South Africa, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Sudan, Surinam, Swaziland, Switzerland, Syria, Tahiti, Pacific, Taiwan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Turkey, Turks & Caicos Island, Uganda, Ukraine, United Arab Emirates, Uruguay, USA, Vanuatu, Venezuela, Vietnam, Virgin Is, Yemen Arab Republic, Yugoslavia, Zaire, Zambia, Zimbabwe.
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For any products delivered outside of the EU, the 20% VAT will automatically be removed from the products when you reach the checkout. Please be aware that you as the customer will be responsible for paying customs duty/excise duty and/or import VAT that may arise at the delivery destination.
Business days are Monday-Friday, with the exception of British Bank Holidays.
Orders placed before 1pm on a business day will be shipped on the same day, provided there are no problems with checkout and the stock is available. Please be aware, orders placed after 1pm will be shipped the next business day.
Next working day orders despatched on Fridays will be delivered on the following Monday. Orders placed on Fridays after 1pm will be sent on the following Monday.
Royal Mail 48 has a service aim of delivery in 2 days but is not guaranteed.
Returns
During the present circumstances we have extended our returns period to 28 days. If your situation prevents you from being able to do that, please let us know via email and we will do our best to help.
We strive to produce all our goods to the highest level of quality and we are confident that you will be pleased with your purchase.
In the unlikely event you are unhappy with your goods for any reason, we will be happy to refund or exchange any items purchased directly from our website.
Items must be returned to us within 28 days of dispatch in their original condition with packaging and all their labels intact.
You will receive a shipment confirmation detailing the returns procedure and date the items were dispatched.
In the event that a refund is required, it will be issued in the same way, as the original payment was made.
We recommend that you package your items well and use a signed for service to return them to reduce the risk of damage or loss in transit.
If you are an overseas customer, on the outside of your parcel please be sure to include 'Returns Department' prominently at the top of the address and declare the goods as returns to the couriers/postal service. This will prevent your return from being delayed by UK customs. If you don't do this then the parcel will be held by UK Customs for processing. This can take up to 28 days to complete and will delay your refund.
Returns Department
24-26 Basford Road
Nottingham
NG6 0JN
United Kingdom